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SECTORTechnical-IT

JOB TYPEPermanent

LOCATIONLondon

CITY 

Added on: September 8, 2016

CRM Administrator – Up to £35k – London

CRM Administrator – MS Dynamics 2016 – Up to £35k – London

I am recruiting on behalf of a leading organisation in Central London, where an amazing opportunity has arisen for a CRM Administrator with 1-2 years’ experience, to lead the day to day administration of my clients Dynamics CRM 2016 system.

The Position 

  • Lead the day to day administration of the Dynamics CRM 2016 platform for pre and post implementation
  • Provide 1st, 2nd and 3rd line support
  • Deliver CRM Training across the business
  • Own all CRM documentation for changes

Key Responsibilities 

  • Validate cleanliness of data and perform various imports into CRM system
  • Ensure that on-going data is captured appropriately and that processes and procedures are in place to support
  • Support running bulk updates and workflows where mass update is required
  • Review existing technical implementation and processes and propose changes for continuous improvement and benefits
  • Security administration: Assigning and managing overall system security, user security and account-level security.
  • Support the CRM Manager in delivering the long-term CRM strategy
  • User view management: Assist users with creation or modification of individual CRM views.

Essential Skills

  • 1-2 years previous experience in managing CRM changes (creating custom entities, forms, relationships mapping, custom views, charts & dashboards etc.)
  • Experience managing stakeholders from Managers to internal users.
  • Strong usage of Microsoft Dynamics CRM platform (2015 or 2016) across all CRM modules to include Sales, Marketing and Service)

Desired Skills

  • Experience of B2B marketing
  • Creation of automation using built-in tools or integrations using workflows
  • Microsoft Dynamics CRM Customisation & Configuration Certification – MB2-712
  • Microsoft Dynamics CRM Application Certification – MB2-704

This is a permanent position, offering a salary of up to £35,000 per annum + an excellent benefits package.

Click here to apply now

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