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JOB TYPEPermanent



Added on: September 8, 2016

CRM Administrator – Up to £35k – London

CRM Administrator – MS Dynamics 2016 – Up to £35k – London

I am recruiting on behalf of a leading organisation in Central London, where an amazing opportunity has arisen for a CRM Administrator with 1-2 years’ experience, to lead the day to day administration of my clients Dynamics CRM 2016 system.

The Position 

  • Lead the day to day administration of the Dynamics CRM 2016 platform for pre and post implementation
  • Provide 1st, 2nd and 3rd line support
  • Deliver CRM Training across the business
  • Own all CRM documentation for changes

Key Responsibilities 

  • Validate cleanliness of data and perform various imports into CRM system
  • Ensure that on-going data is captured appropriately and that processes and procedures are in place to support
  • Support running bulk updates and workflows where mass update is required
  • Review existing technical implementation and processes and propose changes for continuous improvement and benefits
  • Security administration: Assigning and managing overall system security, user security and account-level security.
  • Support the CRM Manager in delivering the long-term CRM strategy
  • User view management: Assist users with creation or modification of individual CRM views.

Essential Skills

  • 1-2 years previous experience in managing CRM changes (creating custom entities, forms, relationships mapping, custom views, charts & dashboards etc.)
  • Experience managing stakeholders from Managers to internal users.
  • Strong usage of Microsoft Dynamics CRM platform (2015 or 2016) across all CRM modules to include Sales, Marketing and Service)

Desired Skills

  • Experience of B2B marketing
  • Creation of automation using built-in tools or integrations using workflows
  • Microsoft Dynamics CRM Customisation & Configuration Certification – MB2-712
  • Microsoft Dynamics CRM Application Certification – MB2-704

This is a permanent position, offering a salary of up to £35,000 per annum + an excellent benefits package.

Click here to apply now

Please fill out your details below to put yourself forward for this role. Your details will be received via email by our recruitment consultant and treated in the strictest confidence.