This is a 100% UK remote role.

A growing SaaS company producing technically complex and novel solutions is looking to hire an experienced delivery manager to be the conduit and adviser between clients and internal departments. You will work closely each day with their UK based fully remote development, support and sales teams. You will shape the client relationship and help us surpass their expectations.

Specialising in the financial and pharmaceutical industries, they produce award winning innovative technology in the area of digital asset governance, website auditing and website embedded technologies.

This role is perfect for Project/Delivery Professionals that:

– Want to make their mark: This is the first hire into this role, the company is poised for strong growth over the next year as they continue to leverage their existing blue-chip clientele and acquire additional clients in the Pharmaceutical/Finance sector.

– Want to work in a great team: the structure of the organisation is flat, and is much more intimate than most businesses. We’ve had people hired here describe the leadership and wider teams as “great people”. It’s a business that cares, and we’re looking for someone that wants to exemplify those qualities themselves.

– Want to work 100% remotely: a lot of companies are moving back to a hybrid model, which suits some but not all! This company has no plans to return to the office, and is open to applicants across the UK.

It’s important to note that the personality fit here is an essential part of the role. We’re not looking for someone that wants to “kick down doors” – it’s all about the ability to quietly influence and bring people along on the journey with you.

Ideally, the right person will have worked with small and large teams successfully delivering multi faceted digital products, being able to evidence a well rounded approach to team management, have exceptional client facing communication skills, possess excellent written and verbal English skills.

It’s all about maintaining delivery momentum. Solving issues, unblocking problems, setting the pace and ensuring teams are working towards delivery commitments.

It’s about embracing a flat structure that motivates and encourages the best of the people and product.

As the business continues to grow, there is room for you to shape and define your role according to your strengths so that you can achieve your goals.

Main Responsibilities:

To be responsible for supporting the delivery approach for the entire product set to a high degree of technical understanding.

Build a strong collaborative and motivated environment with peers in development, testing and support teams.

Interact and build good relationships with clients and stakeholders to ensure the project meets the requirements and expectations.

Attend client calls, make notes, identify and follow up on actions, and schedule follow ups (internally and externally).

Assist with client communications, including handing over project releases and communicating their contents.

Lead peers through the different phases of the product delivery lifecycle cycle. Set the pace, ensuring teams are working towards delivery commitments.

Run weekly department heads meetings, taking actions and resolving blockers.

Accountable with peers for the roadmap and resourcing of current concurrent developments and future developments.

Communicate and plan using collaboration tools.

Interpret and expand company and product strategy in the short and long term.

Other Responsibilities:

Be responsible for the measurement of value to our clients and to ourselves.

Track resource usage for financial accounting and resource planning.

Monitor the performance of third parties and build health relationships with them.

Advocate on behalf of the team, responding responding positively and with consideration to challenges.

Log and monitor risk management.

Support effective budget and resource management within the constraints of a project.

Other duties as assigned which are reasonably related duties to the current role and, or, the needs of the business.

Before we talk about the essentials of the role, we just want to make it clear that if you’re hitting most of these but not all and you’re unsure if you’re the right fit, please go ahead and apply! We definitely want to hear from you.

Essentials:

Previous project management role.

Inter-team communication and collaboration.

People leadership (5+ people).

Project management best practices and certificates.

Project and resource planning.

Commercial and budget management.

Fluent English, written and verbal.

UK resident / right to work.

Private and quiet working space.

Desirables:

Experience with SaaS products.

Previous use of the Modified Waterfall development model.

Experience with medium and large enterprise clients.

Demonstrate research skills.

Familiarity with Cloud infrastructure.

History of mid sized team leadership, working with small remote teams and juggling varied workloads.

If this role sounds like it would be a great match, both in terms of skills & person fit – then please feel free to apply!